CANADA1 datacenter IP addresses will change so they will need to be whitelisted on your network. We will be setting up DNS traffic redirects and there should be minimal impact to the rest of your network configuration.
For the majority of clients, the only action your IT team needs to take is to ensure that the new CANADA1 datacenter IP addresses are whitelisted on your network by May 1, 2023. The final deadline is July 15, 2023.
However, we are aware that some client locations may be connecting to our datacenters using custom configurations. Please share the following details with your IT team so they can ensure any necessary changes are made to your system.
Network firewalls, SPF records, and SFTP network configurations should be configured as follows:
For POS terminals, outgoing firewall changes
OLD: 209.167.53.130 (do not remove before Aug 2023)
NEW: 205.150.97.130
BACKUP (CANADA2): 155.204.69.130
No change is required on your POS if FQDN dc-ca1.givex.com used else replace old with new IP
For SPF changes
OLD: 209.167.53.146 (do not remove before Aug 2023)
NEW: 205.150.97.146
BACKUP (CANADA2): 155.204.69.146
alternately we suggest you replace the above SPF records by using our FQDN spf.givex.com instead
syntax to use "include:spf.givex.com"
Incoming SFTP changes
OLD: 209.167.53.146 (do not remove before Aug 2023)
NEW: 205.150.97.146
BACKUP (CANADA2): 155.204.69.146
Please contact Givex Client Services at dcsupport@givex.odoo.com with any questions
If you're not the correct person within your organization for this matter, please notify your IT team or the person who is responsible for making changes to firewall or SFTP/ SPF, to ensure uninterrupted Givex services.
